Refund and Cancellation Policy
Web Design and Web Development
Payments for design and/or development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by SEO Dogs, Inc. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Please see your agreement for cancellation rules and restrictions.
Other Digital Marketing Services
ALL payments and/or deposits for Search Engine Optimization, PPC, Social Media Management, Content and other digital marketing services are nonrefundable, including payments for one-time, setup, monthly and maintenance tasks. SEO Dogs, Inc. does not issue prorated refunds for fees paid in advance. Projects may not be cancelled during the minimum term as stated in your agreement. We require 30 days notice before the beginning of a month to cancel for that month; notice must be in writing or by email and cancellation shall not be effective prior to completion of the minimum term. If a project is canceled, all monies paid up to the effective date of cancellation shall be retained by SEO Dogs, Inc. and, if applicable, a fee for any work completed beyond what has already been paid for shall be paid by the client. Please see your project proposal and agreement for specific details on cancellation fees, procedures and minimum commitments.
Changes to Credit Card for Recurring Fees/Auto-Billing
To make changes to your credit card for recurring billing, please login to your account at https://my.freshbooks.com or https://www.freshbooks.com. Instructions for changing your credit card information may be found here: https://support.freshbooks.com/hc/en-us/articles/115003957367-I-m-a-Client-how-do-I-pay-my-Invoices-automatically-
Please note that unless your agreement for our services states otherwise, monthly payments for recurring services are required by automatic payment. Removal of a credit card before the expiration of your minimum term or processing a chargeback for such payment may constitute a breach of your agreement.
If you initiate a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card processor or bank or payment gateway, your services and/or project will be suspended immediately and without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before ANY service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge is tantamount to fraud and is an inappropriate legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Payments for web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If you do not use the account, payment for hosting services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 30 days after due date of payment not received. Hosting accounts may be paused immediately in the event of nonpayment at out discretion.
Account Termination for Violation of these Terms
SEO Dogs, Inc. reserves the right disable and/or terminate a user’s account if a user is found in violation of these terms. Accounts terminated due to policy violations will not be refunded.
Refunds must be requested by sending an email to [email protected]. Requests received by any other method including direct email to a staff member or forum private message cannot be considered or processed.
Change of Mind
For a Change of Mind refund request to be considered, it must be received within 30 days from the date of purchase. We do not require that you provide a reason for your request, but your feedback is appreciated. SEO Dogs, Inc. may grant Change of Mind refund requests at its sole discretion and approval. If a change of mind refund request is granted, client must pay a 20% (twenty) percent processing fee to cover the costs of refunding financial transactions and time spent on the client project. Change of mind refunds apply only to single purchases. Except under extenuating circumstances, and at our sole discretion, there will be no refunds on volume purchases.
SEO Dogs, Inc.
1801 N. Lamar St., Ste. 430, Dallas, TX 75202