WHY GREAT CUSTOMER REVIEWS ARE IMPORTANT

When you earn positive customer reviews, you build trust and confidence in your brand, drive more traffic to your website and increase the likelihood that visitors will contact you or make a purchase. Monitoring and responding to those reviews is also important — not only to address misunderstandings, but also to show that you care about your customers’ experience.

Dallas SEO Dogs’ review management specialists help you communicate with your customer base and grow online reviews. We also listen and respond to reviews. In the process, we gather valuable customer feedback to help you improve your business.

BENEFITS OF SEO DOGS’ CUSTOMER REVIEWS PROGRAM

Get more positive reviews

from real customers

Recover unhappy customers

before they resort to negative publicity

Add verifiable reviews to your website

to build trust

Improve local pack rankings

with more great reviews

We handle review responses

saving you valuable time

Increase clicks, conversions & revenue

as your reviews build confidence

Step 1: Increase Real, Positive Customer Reviews

Multi-Channel Communication
We reach out to customers with multi-channel review acquisition campaigns. In addition to email, we can also send text messages, send postcards for direct mail or provide smaller cards for your reps to hand out as they complete a service.

Reviews Where You Need Them, When You Need Them
Dallas SEO Dogs improves reviews on Google, Facebook and other platforms where you need them most. We’ll also increase reviews at a reasonable frequency.

Encourage Feedback and Problem Resolution
We can proactively catch negative customers and encourage them to provide feedback, hopefully recovering their business.

Step 2: Review Monitoring and Listening

Review Monitoring and Response

Using “Command Center” software, Dallas SEO Dogs monitors and responds (or alerts you to respond) to reviews  and monitors the status of issue resolution. Our experienced team can provide a tactical response appropriate for the circumstances.

Reporting

We provide data and analysis on your reviews and ROI.

Amplify Happy Customers

We’ll showcase positive reviews on your site, in social media and elsewhere to drive visibility in search.

WHAT WE DON’T DO: Review-Gating

Some review management services use tools to screen poor dissatisfied customers and redirect them to resolve the matter privately. Google My Business guidelines have recently changed to prohibit this process, called “Review-Gating”. Companies in violation may have their reviews removed from their Google My Business listing completely!

Dallas SEO Dogs encourages dispute resolution but provides a review option to all customers.

Need help with positive reviews and feedback from your clients? Our Review Management Solution is your answer!

  • "Thank you so much for your time and dedication on this project. It has been an absolute pleasure working with you both. I have been so impressed with the level of customer service and knowledge base that your team has shown me."

    Samantha Morgan Energy Health Care, Fort Worth, TX
  • "SEO Dogs has brought me so much work that I am scrambling to find enough people to handle the jobs! It is a good problem to have though! Thanks to Curt and your team for helping me grow my business, you have done an amazing job and we are using you for our new tree trimming company too."

    Marcos Yepez Yepez Lawn Maintenance

Dallas’ Review Management Leader

97% Client Retention Rate

11+ Years of Local SEO Service

Average ROI increase of 23%

Conveniently Located in the Dallas West End

Dedicated Local SEO Specialists

Transparent Reporting

Routine Status and Strategy Communication

FREQUENTLY ASKED QUESTIONS

Great reviews help your brand in reviews sites and in local search and Google local packs. We can also embed the reviews on your website with links to the actual review. This is a trust factor for visitors making decisions onsite. Reviews on Google, Facebook and other sites add credibility and allow you to compare favorably to competitors. Our review management service saves you the time it takes to do something successful businesses need to do: encouraging reviews and following up on them.

We can handle the whole process for you. We just need you to feed us customer email addresses, if they’re not stored in your website database. Ideally, we’d like some feedback from you on our outgoing messages and suggested review responses. Other than that, the project shouldn’t require much time on your part.

Google’s local map packs, or “local 3-packs”, are placed below the ads section and above the organic results. For local businesses, they present a highly valuable opportunity for clicks. The algorithm for these map packs is a bit different from local organic results. Your Google My Business page, reviews and citations play a larger role here.

That’s what this program is all about. We earn more reviews, almost all positive, from real customers.

You may get a few bad reviews. That’s OK. Clients sometimes leave bad reviews — they may be having a bad day or they may misunderstand something. You may have made a mistake. It happens. We provide clients with an opportunity to contact you to resolve the dispute. Hopefully they will, but if you receive a bad review, we’ll work with you to provide a thoughtful, caring response. In many cases, we can turn a negative into a positive with a carefully-worded response. Sometimes the client will adjust or remove the complainant. A few negative reviews sprinkled in with many good ones also makes your reviews appear natural and not “faked” or filtered by review gating.

We do not. This service requires great communication by native speakers. All of our local SEO specialists are local. Our goal with this project is to improve your reputation —  not to harm it with poorly communicated messages in response to customer complaints.

The only reason we might need to edit your site for review management would be to add the reviews onto your website (optional). We can handle this change ourselves, though.

Let’s Improve Your Reviews!

Call us today to chat about your situation and get started with effective, affordable review management.